Ask anything. We book nothing.

What an enquiry is useful for

• Questions about this website, who operates it and how it is funded.
• Corrections. If a page is inaccurate or out of date, tell us and it will be checked.
• Suggestions for a treatment or question the site does not yet cover.
• Press, editorial and commercial correspondence about the website itself.

What an enquiry cannot do

• It cannot book you an appointment anywhere.
• It cannot recommend a clinic or a practitioner in London. This site assesses none and ranks none, and that is a permanent position rather than a gap waiting to be filled.
• It cannot give medical advice, assess your face, review a photograph or tell you whether a treatment suits you. Only a qualified practitioner assessing you in person can do that.
• It cannot quote a price.

If something has gone wrong after treatment

Do not wait for an email reply. Contact the practitioner who treated you immediately. If you cannot reach them, contact NHS 111 or attend an emergency department.

• Any change in vision after facial filler is an emergency. Seek urgent medical care now.
• Severe or increasing pain, skin blanching then mottling, or the skin feeling cool after filler needs same-day contact.
• Difficulty swallowing or breathing after botulinum toxin needs emergency care.
• Suspected side effects of a medicine or device can be reported to the MHRA Yellow Card scheme by patients as well as clinicians.

Raising a concern

• A registered healthcare professional: their regulator, such as the General Medical Council, the Nursing and Midwifery Council or the General Dental Council.
• A provider registered with the Care Quality Commission: the CQC.
• Premises standards: the local authority that licenses the premises.
• Misleading advertising: the Advertising Standards Authority.

Keep a written record of dates, products used and what you were told. It is far easier to gather at the time than months afterwards.